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FAQs

What are your payment options?
 

We offer a secure payment portal on our checkout page. 
Currently we accept payments from most major credit and debit cards, this includes;  

  • Visa

  • Mastercard

  • Debit

We currently do not accept payment from Paypal or American Express at this time.

Is there an option to not provide signature for my delivery?

Unfortunately, no. We carry a limited quantity and supply of each product. Signatures upon delivery ensure that your order had reached you successfully and items did not get lost in transit. Otherwise, we will not be able to supply another replacement product. 

What is your return policy?

Our store does not offer refunds, this includes both in-store and online purchases, they will be considered FINAL SALE!!! This means no exchanges or refunds will be offered to you after purchase. Due to this policy we strongly encourage our customers to double check your order for correct sizing and style before purchasing. 

No exchanges will be offered to the following items:

  • All Lingerie 

  • Bra & Panty Sets

  • Bodysuits

  • Swimwear

  • Earrings

  • Facemasks 

  • Shoes if worn

  • Sale and Promotional items

 

Please note additional shipping costs will apply if you are eligible for an item exchange from our online shop. This includes both domestic and international orders. 

FAQ: FAQ

How do I know which size to order?

Remember to first check the description box of the item. If you still have any concerns or questions regarding sizing, please contact us (via email or phone) and we can help you as best as we can!

Do you ship to the U.S. or Internationally?

Yes we ship to both the US and internationally! Please allow for up to 2-3 weeks for international delivery.

Please note that free delivery is only offered on all orders over $100 in Canada only, sorry!

I saw something on your Social Media but can't find it on your online store. Help!

We are still in the process of adding new products as we learning to accommodate an online store. If you see something on Instagram or Facebook, contact us with the link to the post and we can see if we can create a custom order for you!

We offer a selection of specialty pieces that will be sold in our store front only, for now this includes ACDC RAG from Japan, which is available for purchase at our 425 Queen st West location. 

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